Head Receptionist

Join Our Team as a Head Veterinary Receptionist

Role Details

• Location: Doncaster Hospital – 51 Bawtry Road, Doncaster, DN4 7AA
• Contract: Permanent, Full‑time
• Hours: 40 hours per week
• Shift Pattern: Monday – Friday with a share on the weekend rota

About the Role

Day‑to‑day responsibilities include:

• Managing the Receptionist team, including training and providing support and guidance
• Being the point of contact for complaints and escalations
• Line management and conducting team 1‑2‑1s/check‑ins
• Creating and managing the team rota
• Supporting recruitment and liaising with the internal recruitment team

Additional day‑to‑day duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• D...