Head Waiter

Job Summary

The Head Waiter is responsible to oversee the front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests. They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery.

Job Responsibilities 1

Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.

Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.

Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.

Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hou...