Health Technician (Dietetic) - Nutrition Call Center

Summary This position is located in the Nutrition and Food Service (N&FS) of the VA Medical Center in Madison, WI serving as a Nutrition Communication Center (NCC) Ambassador, providing administrative and customer service support for the VA hospital food service program. Responsibilities Major duties and responsibilities will include: Has a broad knowledge of routing modified diets, combinations of diet modifications and commercial off-the-shelf (COTS) dietetics software - Handles patient meal service orders in person or by phone Interacts with Veterans, dietitians, nursing staff, and other medical center employees Receives patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team Takes whatever action necessary, within authority, to maximize patient satisfaction with meal service Completes select and non-select menus as required Retrieves computerized information to assist with tray and/or nourishme...