Help Desk Analyst II

Description We are looking for a Help Desk Analyst II to join the IT team in Lewis Center, Ohio in a Long-term Contract role. This position is ideal for an early-career support specialist who enjoys solving technical issues, delivering dependable service to internal users, and building a strong foundation for future growth. You will provide hands-on assistance across Microsoft-based environments while helping maintain consistent day-to-day support coverage for the business.

Responsibilities:
• Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
• Manage and update service requests through Jira, ensuring tickets are documented clearly, prioritized appropriately, and followed through to completion.
• Troubleshoot Microsoft 365 applications and Windows 10 environments, including common user issues involving accounts, devices, and productivity tools.
• Support user account admi...