Opportunity Description
Job Title: Help Desk Support AnalystJob Description
The Help Desk Support Analyst provides primarily phone and remote support to over 1,700 users, resolving technical issues related to Windows 11, Microsoft Office 2016/365, Outlook, Active Directory, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. You use Ivanti as the main ticketing and IT service management platform while delivering a high level of customer service in a fast-paced, professional environment. The schedule for this role is Monday through Friday, 11:00 a.m. to 7:00 p.m.
Responsibilities
+ Provide first-line phone and remote support to a large user base, handling the initial call from end users and accurately documenting issues in the ticketing system.
+ Troubleshoot and resolve issues related to Windows 11, including operating system performance, configuration, and user profile problems.
+ Support Microsoft Office 2016/365 and Outlook, including...
The Help Desk Support Analyst provides primarily phone and remote support to over 1,700 users, resolving technical issues related to Windows 11, Microsoft Office 2016/365, Outlook, Active Directory, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. You use Ivanti as the main ticketing and IT service management platform while delivering a high level of customer service in a fast-paced, professional environment. The schedule for this role is Monday through Friday, 11:00 a.m. to 7:00 p.m.
Responsibilities
+ Provide first-line phone and remote support to a large user base, handling the initial call from end users and accurately documenting issues in the ticketing system.
+ Troubleshoot and resolve issues related to Windows 11, including operating system performance, configuration, and user profile problems.
+ Support Microsoft Office 2016/365 and Outlook, including...
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