Help Desk Support Engineer - Jr

Join the Nalley Consulting team at Southcom HQ.

Position:

•   Help Desk Support Engineer LCAT:  Jr Location:  SOUTHCOM HQ, Doral, FL / Off-site Office:  U.S.

SOUTHERN COMMAND J2 Required clearance:

•   No Required education:  Associate’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Description:

• Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.


• Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
• Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process imp...