Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end-user technology needs, including workstation setup, account administration, and troubleshooting across a Microsoft-based environment. The role is well suited for someone who enjoys solving technical problems, supporting staff in a service-focused setting, and keeping IT operations running smoothly.

Responsibilities:
• Deliver front-line technical support for computer, software, and connectivity issues reported by employees.
• Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools.
• Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal.
• Prepare, deploy, and configure desktops, laptops, and mobile devices for new ...