Help Desk/Desktop Support Analyst

Description Our client in the telecommunications space is looking for a hands-on Technical Support Specialist to support end users across the corporate office and remote locations. This person will be a key resource for day-to-day IT support and help keep systems running smoothly.
What you’ll do:
Provide onsite and remote support for employees across the organization
Troubleshoot hardware and software issues on desktops and laptops (Windows environment)
Support Microsoft 365 including Outlook, Teams, and basic admin tasks
Reset passwords and assist with account access issues
Handle email troubleshooting and general user support requests
Install, configure, and maintain printers and other peripherals
Set up new users including equipment, accounts, and system access
Track and resolve tickets in a timely, customer-focused manner
Escalate more complex issues when needed
What they’re looking for:
Experience providing end user support in a corporate enviro...