Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in North Canton, Ohio. This Long-term Contract position is ideal for someone who enjoys solving a wide range of desktop, access, and connectivity issues while delivering a high level of customer service in an onsite environment. The role will support day-to-day IT operations, maintain reliable user access to essential systems, and help keep workplace technology running efficiently across hardware, software, and networked resources.

Responsibilities:
• Resolve first- and second-level support issues involving Windows systems, desktop and laptop hardware, peripherals, and general workstation functionality for onsite users.
• Administer user onboarding, offboarding, and access updates across Microsoft 365, Entra ID, and business applications to ensure appropriate permissions are maintained.
• Investigate and address local network and infrastructure proble...