Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join a contract opportunity in Pennsylvania. This role supports day-to-day technology needs across the site by keeping end-user devices, productivity tools, and related hardware operating reliably. The position is ideal for someone who enjoys hands-on troubleshooting, clear communication with employees, and working across office and shop floor environments to resolve technical issues efficiently.

Responsibilities:
• Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards.
• Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices.
• Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up.
• Manage device inventory records and document equip...