Helpdesk Administrator

Helpdesk Administrator

Fully Onsite, Part time

Location – OX3 9DU

Contract – 29th June – 4th October

Working days – Fri, Sat, Sun

Main Purpose of Job

To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing all complaints in a sensitive and efficient manner

Main Duties & Responsibilities

1. Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails.

2. Ensure that the relevant information is accurately logged into the Computer Aided Facilities Management (CAFM) system in accordance with Performance Management System (PMS), to enable the effective transfer of information to the appropriate depar...