Helpdesk Administrator Dublin North

Helpdesk Administrator Dublin North About Your New Employer Join a dynamic and supportive team dedicated to providing top-notch client support. Work with a company that values innovation and continuous improvement. Be part of a collaborative environment where your contributions are recognized and valued. About Your New Job Ensure the smooth running of the Helpdesk: Work as part of the helpdesk support team to manage client interactions and resolve issues efficiently. Client Communication: Answer calls and emails from clients, and coordinate emergency callouts with staff and mobile engineers. Scheduling and Coordination: Schedule maintenance visits, manage access issues, and liaise with specialist sub-contractors to ensure compliance with client specifications. Documentation and Reporting: Ensure maintenance reports and paperwork meet standards, issue maintenance and daywork invoices, and manage risk assessments and safety documentation What Skills You Need Excellent Communication Skill...