Opportunity Description
Helpdesk Analyst
Are you a Helpdesk Analyst looking to advance your IT career while working with a dynamic team of professionals? If so, CESO has the opportunity for you to develop your career. We develop leaders and empower our associates to use their skills and talents to positively impact the world through service to our coworkers, clients, and communities. We subscribe to the mission of finding purpose through serving others, so if this speaks to you, lets connect!
Primary Responsibilities
- Monitor events, incidents, and service requests related to IT systems, infrastructure, and services.
- Act as the primary liaison between customers and IT departments to ensure service requests and incidents are documented, resolved, or escalated appropriately.
- Field helpdesk inquiries via phone, email, and in person while providing excellent customer service.
- Diagnose, troubleshoot, and resolve hardware, software, ...