Opportunity Description
Helpdesk Associate - Part Time (AM)
We are currently seeking a Helpdesk Associate - Part Time to join our team in Guadalajara (On‑site).
Requirements- Availability to work 22.5 hours per week
- Interest in working on Morning shifts
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
7:00-11:30AM (ON‑SITE)
Activities- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
- Competitive salary
- Grocery Tickets – 12% of base salary
- 30 days of christmas bonus
- 12 d...
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