Helpdesk Customer Support - Trainer

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
• At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
• At least 2 years of experience in training and adult learning principles in a BPO environment
• Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.
• Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.
• Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.
• Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.
• Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.
• Outstanding communicati...