Helpdesk

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 2,500 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.

Your tasks

•Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)

•Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools

•Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

Your profile

Minimum 2...