Helpdesk Senior Associate - ITIL

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Position's General Duties and Tasks:

• Answers the customers' contacts via agreed channels and record reported issues.

• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge

• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail

• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance

• Acts as coach & an escalation point for less experienced colleagues

• Ideally University education, prefer...