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Helpdesk Senior Associate-ITSM

NTT

Bengaluru, Karnataka, India Full-time June 06, 2026
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Opportunity Description

JOB DESCRIPTION

Req ID: 371327 

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Domain

Job Description

Years of Experience

Global End User Services

Requirements:

  • Helpdesk Sr. Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
  • Good communication skills with minimum 1 year of international calling experience
  • Good comprehension & writing skills.
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Job description:

  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow ...
  • Full-time Computer Occupations

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