Helpdesk - Technical Support L1/L2 - Guadalajara, Mexico

MissionHires is seeking a Helpdesk - Technical Support Analyst L1/L2 to respond to and resolve customer and internal user issues via phone, email, and remote tools. You will set up and support laptops and peripherals, maintain asset inventories, document all work in the ticketing system, and contribute to our knowledge base. This role requires strong troubleshooting skills with PCs (HP hardware), operating systems, and common software, as well as clear communication and thorough documentation.

Responsibilities

• Respond to customer and internal user requests via phone, email, and electronic channels
• Analyze, troubleshoot, and resolve incidents using established procedures (remote and in-person)
• Set up, configure, and maintain laptops and equipment for new hires, office moves, and visiting staff
• Assist with AV and conference room technology setup and support
• Document all work in the firm’s ticketing system and contribut...