Hire Desk Manager: Lead Service & Teams

Hire Desk Manager

Location: Manchester

Working Hours: Mon – Fri – 07:30 – 17:00 – 42 hours per week

What You'll Do

• Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
• Lead, mentor, and motivate your team to deliver outstanding customer service.
• Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
• Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
• Achieve targets on reducing customer complaint levels and improving speed of resolution.
• Drive team performance, ensuring KPIs are met and service levels remain high.
• Build strong relationships with customers and internal stakeholders.
• Identify and implement process improvements to enhance service and efficiency.
• Support...