Home Delivery Customer Service Coordinator

The Home Delivery Customer Service Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.
A day in the life of as a Home Delivery Customer Service Coordinator...

+ Acts as a liaison between stores and service providers to be responsive to customer needs and requests

+ Inspects all products prior to customer pick-up

+ Acts as liaison between customers and various company departments

+ Resolves customer problems and complaints within guidelines

+ Moves physical goods

+ Sets up some shipments to third parties; change or cancel delivery time

+ Performs ...