Homeowner Experience Specialist at serviceQ

Become a key player at serviceQ as a Homeowner Experience Specialist, ensuring a smooth and informative possession process for new homeowners. Your role will focus on excellent customer service, effective communication, and comprehensive support for homeowners throughout their journey.

In this specialist role, you will lead orientation sessions, document existing issues, and oversee the possession process, ensuring that all concerns are addressed. The position emphasizes developing educational content to enhance homeowner knowledge and facilitate seamless communication between homeowners and the construction team.

Key Responsibilities:
• Provide exceptional customer service to resolve homeowner inquiries
• Conduct thorough orientation appointments, documenting deficiencies
• Manage possession appointments and relay outstanding issues
• Review job files and communicate with homeowners
• Update homeowner manuals and online resources...