Hospitality Assistant III, Office of Patient Experience

Description

The Hospitality Services Representative serves as a welcoming first point of contact for patients, visitors, and guests, delivering exceptional customer service while supporting a safe, secure, and positive hospital experience. This role provides information, wayfinding assistance, visitor management, and administrative support across multiple information desk locations and patient waiting areas.

Responsibilities include greeting and assisting patients and visitors, managing visitor check-in processes, providing directions and general information, coordinating wheelchair assistance, and supporting compliance with hospital visitor policies and privacy standards. The representative utilizes various systems to register and track visitors, maintains security and lost-and-found procedures, and ensures information desk areas remain organized, sanitized, and welcoming.

In surgical waiting areas, including Maddie's Room, the representative provides compas...