Opportunity Description
This position is an entry level position for individuals seeking to further a career with Chick-fil-A to: become an Owner/Operator, join Corporate Staff, or continue to advance at the store level to become an Executive Director.
Hospitality Director Key Objectives:
- Primarily responsible for leading Hospitality and Customer Service efforts in the restaurant and supporting wherever needed in Front of House Operations
- Partner with Front of House Director to ensure Chick-fil-A's Winning Hearts Every Day Strategy is executed on all shifts
- Create systems and processes to drive daily execution of Winning Hearts Every Day Strategy
- Ensure Customer Experience rating ranks in Top 20% of Chain
- Lead guest recovery efforts: (Recover Guests in Restore or Cares and address any opportunities with team)
- Assist with Front of House Team Member Scheduling and Training as needed
Minimum Scheduling and Eligibility...
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