Hospitality Group Service Manager

About the Role

Black & White Waiters is seeking a full-time highly organised and experienced Hospitality Group Service Manager based in our Sydney office to oversee the delivery of premium hospitality services across corporate, private, and large-scale events in NSW, VIC and QLD.

Key Responsibilities

· Plan, coordinate, and oversee hospitality staffing operations for corporate functions, private events, conferences, and luxury events.

· Manage event delivery to ensure high standards of service, presentation, and client satisfaction.

· Advise the Event planners and Catering Managers regarding workforce planning, rostering, and allocation of hospitality staff across multiple events.

· Mentor waitstaff, bartenders, and event supervisors

· Review internal policies and procedures regarding customer relations and services

· Maintain strong client relationships and liaise with venues, event organisers, an...