Hotel Guest Experience Executive

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.

We are currently looking for a self‑motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive.

• Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.
• (After proper training) Take charge of a sector and move between buildings to handle check‑ins and check‑outs – you must be fit and like being on the go! You can clock as many as 30k steps in a day.
• Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written f...