Housekeeping Order Taker

Summary

We are seeking a Housekeeping Order Taker to coordinate and manage housekeeping requests and orders within our organization. The ideal candidate will be responsible for ensuring timely and efficient delivery of housekeeping services to our guests.

Key Responsibilities

• Handle incoming guest requests via telephone, Opera/Message Box systems, and internal communication channels.
• Record, dispatch, and follow up on guest requests to ensure timely completion within service standards.
• Coordinate with housekeeping attendants, supervisors, engineering, and other departments for request execution.
• Update room status in the system to reflect accurate occupancy details.
• Maintain proper documentation for lost & found items and coordinate retrieval.
• Prepare daily reports on room status, guest requests, and other relevant metrics.
• Assist in scheduling, attendance tracking, and basic administrat...