Housing Complaints Advocate - Hybrid/Remote

Tandridge District Council is looking for a Complaints Officer to ensure housing complaints from tenants and leaseholders are handled fairly and quickly. This key role involves resolving issues and enhancing services to ensure residents feel supported throughout the process.

The ideal candidate will have experience in complaints handling, particularly within housing or local authority settings, along with strong communication skills. A proactive approach and good judgement are essential for improving service delivery and managing a busy workload.