Housing Engagement Officer

We are seeking a person centered and proactive individual to join our Operations team as a Housing Engagement Officer to act as the point of contact between IronOak and its residents. This role involves addressing and coordinating all complaints and compliments, managing communication with residents, and overseeing warnings and evictions to ensure a positive living environment that enables residents to thrive, feel supported and informed within their homes.

Responsibilities

• Foster positive relationships with residents, acting as a trusted liaison between IronOak and the community.
• Support the development and implementation of communication strategies to keep residents informed about policies, services, and community events.
• Act as a first point of contact for housing managers and the housing team requiring day to day support with warnings and evictions.
• Carry out any evictions process in...