Housing Officer

Housing Officer

We are seeking an experienced Housing Officer to deliver a professional, customer-focused housing management service across a designated locality. This role is ideal for someone with strong tenancy and neighbourhood management experience who is passionate about creating safe, sustainable communities.

Key Responsibilities:

Manage a varied caseload including anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes, safeguarding concerns, fraud investigations, and tenancy changes.
Build positive relationships with residents, local authorities, partner agencies, and community stakeholders.
Carry out neighbourhood inspections and estate management activities to maintain safe, clean, and welcoming communities.
Deliver excellent customer service and resolve issues promptly and effectively.
Ensure compliance with housing legislation, policies, procedures, and regulatory requirements.
Work collaboratively with internal teams to i...