Housing & Welfare Benefits Adviser

Role Description

We are looking for a qualified Citizens Advice Generalist Adviser to provide advice and practical support to Wealden residents on housing, welfare benefits as well as crisis prevention and income maximisation.

Many of our clients face multiple challenges, including benefit delays, rent arrears, and complex housing needs, all exacerbated by the ongoing cost-of-living pressures. With the increasing responsibilities on landlords for timely repairs and maintenance, this adviser role will be a key resource for Wealden residents, helping to resolve housing issues before they escape into crises.

Ability to interview clients using sensitive listening and questioning skills whilst maintaining structure and control of meetings.

Ability to manage clients independently with remote support from supervisor when needed.

Identify the root causes of issues, research and explore options and implications so that clients can make informed de...