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HR Business System Support

TVH

Pune, Maharashtra, India Full-time June 04, 2026
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Opportunity Description

The Business System Support role acts as a bridge between end‑users and the IT department for business‑specific IT applications. The purpose of this role is to ensure optimal system usage by providing high‑quality support, maintaining knowledge resources, and contributing to continuous improvement of processes and tools.

Key Responsibilities

1. User Support

  • Receive, assess, and resolve tickets related to business‑specific IT systems.
  • Prioritize tasks effectively, especially when multiple items share the same priority level.
  • Provide timely, accurate solutions to ensure user satisfaction and business continuity.
  • Escalate system issues, bugs, or complex problems to the IT team and follow up until resolution.
  • Communicate clearly with end‑users to ensure understanding of solutions and next steps.

    • 2. Knowledge Management

  • Create, update, and maintain knowledge articles to support end‑users and internal teams.
  • Ensure t...
    • Full-time Computer Occupations

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    Opportunity Details

    Location Pune, Maharashtra
    Country India
    Type Full-time
    Category Computer Occupations
    Posted June 04, 2026
    Deadline July 14, 2026

    About TVH

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    TVH

    Pune, India

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