Opportunity Description
Our client, a Medical Research company, is looking for a HR Service Center Rep I for their Tampa, FL location. Responsibilities:
+ Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development and performance management.
+ Provides assistance for all Tier 1 questions and issues, using a knowledgebase of information and established processes and protocols to respond to inquiries.
+ Escalates more complex issues as appropriate and maintains records of all interactions.
+ Handles high volume of incoming calls in a call center environment
+ Evaluates and responds to employee inquires via phone, fax and email and provides appropriate and timely responses through use of a knowledgebase and in accordance with Service Level Agreement
+ Reviews and inte...
+ Serves as first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development and performance management.
+ Provides assistance for all Tier 1 questions and issues, using a knowledgebase of information and established processes and protocols to respond to inquiries.
+ Escalates more complex issues as appropriate and maintains records of all interactions.
+ Handles high volume of incoming calls in a call center environment
+ Evaluates and responds to employee inquires via phone, fax and email and provides appropriate and timely responses through use of a knowledgebase and in accordance with Service Level Agreement
+ Reviews and inte...
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