HR Service Center Representative

This position’s main duty is to be a member of a HR Service Center team which provides employees, members of the field organization and outside parties answers to questions regarding HR information, policies, and processes. This position also processes standard HR processes as assigned and may perform special projects related to general HR administration including benefits, payroll, HR policies/processes, etc.



DUTIES & RESPONSIBILITIES:

+ Provides excellent customer service through various channels to employees (past, present, and prospective), members of the field organization and outside parties regarding HR related inquiries while following standard operating procedures.

+ Ability to identify the unspoken needs of the customer by actively engaging and listening to our customers.

+ Research and answers standard HR Service Center questions or requests accurately and timely to meet service level agreement.

+ Corresponds with th...