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HR Services NA Recruitment Team Lead

WTW

Taguig, Metro Manila, Philippines Full time June 08, 2026
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Opportunity Description

The Role

Client Focus:

  • Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact
  • Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
  • Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan
     
  • People: 

  • Oversee adherence to defined processes in GHRS
  • Lead process efficiency, monitoring of workload and the implementation of the improvement projects
  • Identify the potential for better team efficiencies and agree with the leader on their implementation
  • Proactively provides immediate and specific constructive feedback and recognition evenly across own team
     
  • Operati...

    Full time Business Operations Specialists

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