Hub Operations and Customer Service

Ensure zero stock variance by maintaining accurate inventory records, including batch-level tracking & monitor and manage expiry and damaged stock, ensuring timely removal to prevent financial loss.

Ensure Turnaround Time (TAT) compliance for order processing, from receipt to delivery. Oversee order-to-invoice, dispatch-to-delivery, and reconciliation of stock at order levels.

Coordinate stock reconciliation with channel partners and logistics providers (3PL/4PL).

Monitor special transactions like sample orders and ensure timely execution & responsible and accountable for all sales and consignment order execution in JDE Oracle /IWOS and other CE-related tools. Responsible for timely surgery billing, ensuring accurate processing and compliance with relevant regulations. Overseeing the replenishment of surgical inventory, coord...