Human Operations Specialist - Mandarin - Penang

Project: Multinational Technology Company

Nationality: Citizen of Malaysia

Working Location: Livingston Tower, Penang, Malaysia

Working Hours: 8am to 5pm (Monday to Sunday - 5 working day per week, off days might be fall on weekdays, rotational)

Intake Date: 20th April 2026

The candidate must have advanced level proficiency in English and Mandarin.

Basic salary up to RM4700 + language allowance RM300.

Job Description

• Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
• Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality.
• Leverage your expertise in Workday HCM and ServiceNow case management tools to manage employee support cases effectively.
• Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.
• Ensure compliance with company policies and procedures w...