Hybrid CRM & Retention Lead — Grow LTV

BJAK is looking for a CRM and Customer Lifecycle Manager to drive customer retention strategies for Southeast Asia’s leading digital insurance platform. The role involves defining and optimizing CRM campaigns across multiple channels, analyzing customer behavior, and collaborating with cross-functional teams.

With 5–7 years of relevant experience in fintech or B2C platforms, candidates must demonstrate strong analytical skills and a proven track record in improving customer engagement. The position offers a hybrid working setup in Malaysia and competitive compensation.