Hybrid Customer Service Team Leader – Energy Advice

AWD online is seeking a Customer Service Team Leader to enhance customer-focused energy advice services in North East Scotland. In this role, you will lead a dedicated team, overseeing performance, KPIs, and continuous improvement while fostering relationships with stakeholders. The ideal candidate has strong leadership experience in customer service and is proficient with CRM and Microsoft Office applications.

The position offers hybrid working arrangements, extensive training, and a comprehensive benefits package including generous leave and pension plans.