Hybrid Service Improvement & Design Lead

Auckland Council is seeking a Service Improvement Advisor for Technology Services to drive process improvements and enhance service delivery. This role involves collaboration with stakeholders to identify pain points, streamline processes, and implement sustainable changes.

Your responsibilities will include leading initiatives, facilitating workshops, and contributing to service design activities, especially using tools like ServiceNow while maintaining customer-centric approaches. You will work in a supportive hybrid environment aimed at delivering better outcomes for customers.