I2C DS Collection & Dispute Mgmt Analyst

We are Johnson & Johnson, a global leader in healthcare, seeking a Collection & Dispute Management Analyst to support our Global Services Finance team in the Invoice to Cash process.

This role will manage high-risk, high-value customer portfolios, ensuring timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities

• Manage customer collections and open receivables through proactive follow-ups, negotiation, and dispute resolution techniques.
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO).
• Monitor collection performance and KPIs against Service Level Agreements (SLAs).
• Perform AR forecasting, trend analysis, and root cause analysis of payment behavior.
• Manage Sales Order Releasing activities within defined authority limits.
• Own end-to-end dispute management for assigned key ...