ICC - Tactical Performance Manager - Northern House

Job overview

South Central Ambulance Service NHS Foundation Trust (SCAS) is seeking a forward‑thinking Tactical Performance Manager to provide daily leadership, operational oversight and tactical command across our Integrated Contact Centres (ICCs) with this opportunity being based in Northern House.

This pivotal role sits at the heart of our emergency and urgent care response, ensuring teams, systems and resources operate safely, efficiently and in line with Trust standards. You will lead daily tactical decision‑making, manage unpredictable demand, support deployment teams, and work closely with clinical, call handling and 999 Operations leaders to maintain patient safety and meet performance targets.

As a Trust tactical commander, you will also take decisive action during major incidents, acting as the First Incident Commander until the wider command structure is in place.

Key responsibilities include producing performance...