ICT Specialist, Help Desk (Madrid)

ICT Specialist – Help Desk

About the role

We are looking for an ICT Specialist to join our team in Madrid (Spanish Branch). This position is a replacement role and will play a key part in providing first‑level IT support to all local employees, ensuring alignment with Group policies, tools, and methodologies.

Key Responsibilities

• Provide first‑level Help Desk support to all Spanish employees via the Group ticketing system.
• Act as the main local IT contact for incident resolution and user requests.
• Prepare and configure laptops and user devices (onboarding/offboarding).
• Manage interactions with local suppliers and purchasing processes.
• Install and support software applications on company devices.
• Collaborate closely with the HQ ICT team and international stakeholders.
• Manage user accounts and access rights (creation, modification, password reset).
• Ensure efficient ticket management,...