Opportunity Description
We are looking for an Implementation Consultant - ITSM Jira to lead end-to-end implementations and configurations of Jira Service Management solutions. This role requires a strong blend of technical expertise and functional understanding of ITSM processes to design scalable, efficient, and client-centric solutions.
The ideal candidate will work closely with stakeholders to translate business requirements into technical configurations while ensuring adherence to ITIL best practices and high-quality delivery standards.
Responsibilities
- Lead implementation and configuration of Jira Service Management solutions
- Design and configure ITSM workflows including Incident, Request, Problem, Change, and Assets/CMDB
- Manage and maintain JSM Assets schemas and relationships
- Implement third-party integrations using REST APIs and marketplace tools
- Translate business requirements int...
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