Implementation Support Officer

The Role

This role would particularly suit an experienced Care Coordinator, Senior Care Coordinator, Care Manager, Branch Manager, or Branch Administrator who has extensive experience using and managing rostering systems within a domiciliary care environment.

As an IT Implementation Support Officer, you will use your operational knowledge to support branches through system implementations, process changes, acquisitions, and business transformation projects. You will work directly with operational teams, helping them adopt new systems and ways of working while ensuring service delivery remains at the heart of everything we do.

Your understanding of scheduling, workforce planning, care delivery, and branch operations will enable you to provide practical support and coaching to teams across the business.

What You'll Be Doing

• Acting as a key point of contact for operational teams and central support functions throughout project...