In Store Customer Experience Manager - Boutique Roma - (Maternity cover)

GENERAL ROLE

The In Store Customer Experience Manager leads, inspires, and develops the team in delivering the most memorable and qualitative client journey, fully aligned with the Maison’s values. The Manager oversees the overall customer experience strategy of the store, ensuring that every client receives heartfelt, bespoke, and seamless attention at every touchpoint.

Acting as a true Hermès Ambassador, the Manager collaborates with all store departments, promotes a customer‑centric culture, and elevates service standards through coaching, leadership, and continuous performance monitoring.

Please note: This is a temporary mission created to cover a maternity leave, offering a valuable opportunity to contribute to a strategic and dynamic function within the Store.

MAIN RESPONSABILITIES 

Customer Excellence and clienteling strategy