Inbound Customer Care Agent – Polish-speaking

Looking for a rewarding customer-facing role in Porto, Portugal? We are urgently hiring Inbound Customer Care Agents to join the support operations of a major mobility and infrastructure services provider. If you are Polish-speaking, people-oriented, and ready to make a difference — this is your opportunity!

As an Inbound Customer Care Agent, you will be handling real-time customer inquiries, providing information, and resolving issues across multiple channels. You will be the essential link between the company and its customers, ensuring every interaction is smooth, efficient, and solution-focused.

Your responsibilities:

• Answer inbound calls and messages from customers seeking support
• Provide clear information on services, billing, and account management
• Resolve issues on first contact wherever possible
• Log all interactions with accuracy in CRM systems
• Meet daily KPIs for quali...