Inbound Operations Coordinator

akealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Responsibilities

• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies and procedures.
• Supporting the customer service & buying teams in resolving.
• Customer order queries;
• Complaints and associated resolution, including route cause analysis
• Merchant delivery issues & queries.
• Ensuring customers receive their...