Inbound Sales Management Senior Analyst-Voice

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Management Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personal...