Inbound sales team leader

Location: Somerset West
Shift: Rotational 8-hour shifts between 13:00 and 23:00
Salary: R18,000 + Night Shift Allowance + Sunday Pay (if applicable) About the Role

We are looking for a driven and experienced Inbound Sales Team Leader to oversee a medium to large team of inbound sales and reservations agents. This role is ideal for someone who thrives in a fast-paced environment, is passionate about sales performance, and can effectively lead and motivate a team to exceed targets. Key Responsibilities Lead, coach, and manage a team of inbound sales/reservations agents Monitor team performance against KPIs, including conversion rates, revenue targets, and customer satisfaction Provide ongoing training, mentoring, and performance feedback Handle escalations and support agents in resolving complex customer queries Ensure adherence to schedules, policies, and operational standards Analyze performance data and implement strategies to improve results Collaborate with managem...